moneyfacts

The winners of the second annual Moneyfacts Consumer Awards held in association with MyMoney24 have been announced – and the winners can thank you for your support.

About 60,000 people voted in the awards, which are designed to honour those financial providers that offer both great products and top customer service.

The experts at Moneyfacts picked the shortlists of the best products in a wide range of categories, but it was then over to the consumers – including MyMoney24 readers – to whittle down the lists.

Tens of thousands of people took part in the study,

“The awards are unique within the personal-finance industry because they combine the expertise of Moneyfacts with the customer-service experience of our readers,” said Adam Aiken, editor of MyMoney24.

“The only way a provider can win is by offering a good product and great customer service – not just one or the other.”

Sylvia Waycot, publishing director at Moneyfacts Group, said: “We are delighted with the response.

“We received 60,000 completed surveys from the general public and these resulted in 500,000 answers being analysed, making this the largest annual survey of its kind.”

The awards were given out by television star Jake Humphrey at a glittering event held at the Honourable Artillery Company, in central London, on Thursday night.

Best pet insurance provider: Petplan (Animal Friends highly commended; the Co-operative Insurance commended)

Best car insurance provider: LV= (Post Office highly commended; the AA commended)

Best health insurance provider: Axa PPP Healthcare (Simplyhealth highly commended; WPA commended)

Best travel insurance provider: AA Travel Insurance (Insure & Go highly commended; JS Insurance commended)

Best travel money provider: Post Office (M&S Money highly commended; Sainsbury’s Finance commended)

Best prepaid currency card: Caxton FX (Fair FX highly commended; My Travel Cash commended)

Best home insurance provider: Tesco Bank (the Co-operative Insurance highly commended; Bank of Scotland commended)

Best energy provider: the Co-operative Energy (Eon highly commended; EDF Energy commended)

First-time mortgage buyers’ choice: HSBC (Yorkshire Building Society highly commended; Nationwide Building Society commended)

Best high-street mortgage provider: HSBC (Halifax highly commended; Natwest/Royal Bank of Scotland commended)

Remortgage buyers’ choice: Nationwide Building Society (First Direct highly commended; Woolwich from Barclays commended)

Best personal loan provider: Sainsbury’s Finance (Tesco Bank highly commended; Nationwide Building Society commended)

Best credit card provider: Barclaycard (M&S Money highly commended; Tesco Bank commended)

Best cashback site: Quidco (Top Cashback highly commended; I Love Cashback commended)

Best current account provider: Barclays (Halifax/Bank of Scotland highly commended; First Direct commended)

Best student account provider: Natwest/Royal Bank of Scotland (Halifax/Bank of Scotland highly commended; Barclays commended)

Best high-street savings provider: Yorkshire Building Society (Nationwide Building Society highly commended; Post Office commended)

Best online savings provider: ICICI Bank UK (First Direct highly commended; ING Direct commended)

Best Isa provider: Aldermore (Barclays highly commended; Halifax commended)

Best online banking provider: First Direct (Lloyds TSB highly commended; Barclays commended)

Best customer service: Halifax/Bank of Scotland (Post Office highly commended; Lloyds TSB commended)