May 5 2015 Latest news:

A record number of complaints about payment protection insurance (PPI) has helped push up the total number of grievances lodged with financial companies by a fifth.

To send a link to this page to a friend, you must be logged in.

Complaints about general insurance and PPI during the second half of last year smashed reach nearly 1.3 million, according to the Financial Services Authority (FSA).

The total number of complaints about all products was 2.25 million during the six months. This represents about 12,000 complaints a day during the second half of 2011.

However, the number of banking complaints has fallen to the lowest level since the second half of 2006.

Of all complaints processed during the six months, 60pc were upheld. The percentage of general insurance and PPI complaints upheld rose to nearly 70pc.

“This complaints data is evidence that some banks are still failing to treat their customers fairly when things go wrong,” said Richard Lloyd, Which? executive director.

“The increase in PPI complaints further demonstrates just how widespread PPI mis-selling was.

“We now need to see the banks take action and deal with these complaints quickly and efficiently and the FSA must take action against anyone dragging their feet settling complaints.”

The FSA said: “Publishing this data brings complaints to the attention of firms and consumers alike, and gives firms a benchmark and an incentive to improve how they treat their customers and handle complaints.”

Latest London news

0 comments

London Bloggers

Monday, April 13, 2015
Vintage fashion shopping is a joy in London (Photo by Graham French/BIPs/Getty Images)

In with the old, out with the new. This is the mantra of the best London vintage shoppers today, whose aesthetic of effortless chic is becoming more sought after.

Wednesday, April 8, 2015
Eating the right foods can significantly improve your mood

Think sweet treats make you feel better? ‘Comfort foods’ could be adding to your misery.

Quizzes

Other articles

LDN24 Promotions

The Microsoft Band helps people live a healthier lifestyle

The Microsoft Band UK review - the latest health wearable

Microsoft Band is the tech giant’s big entry into the wearable market and London24 was one of a handful of media companies invited to the UK press launch.

Read full story »

Established in 1987, Tucci is one of the North's premier stores for branded clothing, footwear and accessories.

Fantastic deals on designer clothing and footwear from Tucci.

Save up to 70% on designer brands for Men and Women, including G-Star, Diesel, French Connection, Firetrap and many more….our sale is now on.

Read full story »

Fantasy League GP is Go! Go! Go for 2015!

Fantasy League GP 2015 – Get yourself on the grid!

The start of the 2015 F1 Fantasy League GP season is just a week away. Use the $100 million budget to build your ultimate GP team and win some fantastic prizes.

Read full story »