December 11 2013 Latest news:
Agreement... Tower Hamlets Homes technical officer Habibur Rahman (far left) with Miers contractor Vernon Corea, housing officer Julie Haughton, tenant Peter Sunderland, contract manager Steven Holmes and leaseholder Joan Burton
Wednesday, June 27, 2012
Families have managed to get contractors to sign up to a ‘code of conduct’ for council house repairs in London’s East End.
The Mears Group social housing repairs company signed the agreement with Tower Hamlets Homes this week, setting out standards council tenants expect from them.
Tower Hamlets Homes contract manager Steven Holmes said: “It is one example of how residents can influence the service they receive and is important that they know the code our repair contractor must follow and the standards we expect from them.”
The company has agreed the code as part of its workforce training, tailored to tenants’ needs.