Barking and Dagenham patients at risk of receiving ‘poor care’ at Queen’s Hospital

09:57 27 June 2012

Watchdog: The CQC has highlighted concerns at Queen

Watchdog: The CQC has highlighted concerns at Queen's A&E in Romford

Archant

Emergency care remains a “serious concern” at Queen’s Hospital, a Care Quality Commission report reveals today.

The health watchdog’s progress report into the Barking, Havering and Redbridge University Hospitals NHS Trust shows improvements have been made since an investigation last year, particularly in maternity and radiology services.

Of 81 recommendations made last October, 27 have been met and 48 partly met.

But the CQC report published today said the quality of care on offer at the trust is still unacceptable in some areas “particularly in accident and emergency at Queen’s Hospital, where too many people are at risk of receiving poor care.”

Matthew Trainer, the deputy director of CQC in London, said: “The direction of travel at the trust is encouraging but, as they acknowledge, they still have some way to go before they are consistently delivering the quality of care that local people are entitled to expect.”

A CQC spokesman added: “While the trust has made improvements, especially across maternity and radiology services, emergency care still remains a serious concern.

“More also needs to be done to improve staffing across the trust. The trust is struggling to deal with increased complaints, which may have been sparked by the CQC investigation.”

Unannounced inspections were made to the A&E department at Queen’s Hospital in Romford, the maternity services at Queen’s and King George Hospital in Goodmayes and stroke rehabilitation and radiology services.

Under current plans, King George will lose its A&E and maternity wards, which will be incorporated into Queen’s once the trust has passed more than 70 key tests from the CQC.

The report said: “Maternity has been the greatest focus for the trust and commissioners, reflecting the level of concern identified by the CQC.

“Recent evidence suggests this has resulted in a marked reduction in the risk of poor maternity care at Queen’s Hospital.”

The Trust’s chief executive Averil Dongworth said: “I am pleased that the CQC has recognised our commitment and the progress we have made.

“We’ve made good progress, but I agree with the CQC that we still have some way to go in making improvements that can be sustained for the future.

“A huge piece of work is underway to address issues in our emergency department at Queen’s Hospital, and the early signs around this are encouraging.”

The report marks the end of the CQC’s investigation into the trust.

Unannounced inspections will continue when necessary.

The trust has 14 days to outline to the CQC how it will meet the latest targets.

Latest Stories

King's Cross underground station was shut after 'loose concrete' was found in the roof this morning (Picture: Chris Radburn/PA Wire)

Commuters were hit with massive disruption to the Tube network this morning after King’s Cross was evacuated due to ‘loose concrete in the roof’.

Read more
The spectacular fireworks on the South Bank have always been free - until now (Photo by David Levenson/Getty Images for Visit London)

For years, London’s New Year’s Eve fireworks have been the envy of the country - and free. But now Boris Johnson’s office have announced that this year, it will cost £10 to see the fantastic show from the heart of the action on the South Bank.

Read more
08:00
The 50-year-old man was attacked in Kimberley Road, Kilburn (Picture: Google Streetview)

A have-a-go hero who confronted a gang robbing another man found himself beaten and mugged by the group in Kilburn in the early hours of Sunday morning.

Read more

TOP Stories

King's Cross underground station was shut after 'loose concrete' was found in the roof this morning (Picture: Chris Radburn/PA Wire)

Commuters were hit with massive disruption to the Tube network this morning after King’s Cross was evacuated due to ‘loose concrete in the roof’.

The spectacular fireworks on the South Bank have always been free - until now (Photo by David Levenson/Getty Images for Visit London)

For years, London’s New Year’s Eve fireworks have been the envy of the country - and free. But now Boris Johnson’s office have announced that this year, it will cost £10 to see the fantastic show from the heart of the action on the South Bank.

08:00
The 50-year-old man was attacked in Kimberley Road, Kilburn (Picture: Google Streetview)

A have-a-go hero who confronted a gang robbing another man found himself beaten and mugged by the group in Kilburn in the early hours of Sunday morning.

Promotions

Advanced running and training technology for beginners up to elite athletes

If you’re thinking of adding running treadmill to your fitness routine, you’re on the right track! There are several advantages to running on a treadmill versus running outdoors.

Renault-Zoe

The Renault ZOE follows on from the introduction of the electric Fluence ZE and Twizy, but unlike the former, the ZOE was designed from the ground up as an electric vehicle.

When no simple way to find Real Ale was at hand, 4 Ale enthusiasts got together to allow anyone with a smart phone to find Real Ale no matter where they happened to be, this was the birth of the Perfect Pint app.

London Bloggers

Monday, September 1, 2014
Do you really need an explanation for that?! (Pic by Serena Marinelli)

If you’ve ever seen an Italian movie, you would probably know how important body language is in the culture.

Tuesday, August 26, 2014
Don't waste any of your harvest

If you are now inundated with ripe tomatoes, juicy green beans, berries and herbs, don’t leave them to go stringy or mouldy because the freezer can go a long way to making your crops last well into winter.

Friday, August 22, 2014
It turns out painting is the perfect thing to do in bars

I’m somewhat of a casual, lazy and very much amateur painter and after a busy day at work, the prospect of getting all my brushes, acrylics, water and other faff out is far from appealing.

Quizzes

Do you fancy yourself as a football ground know-it-all? Try our devilishly difficult quiz!

How well do you know your football stadiums? This brand new quiz from London24 will seperate the men from the boys...

Read more
Do you know your Thames truths from the porkie pies? (Photo by Mike Hewitt/Getty Images)

So, you live (or work) in London, and you think you know the river well.

Read more
Diego Costa of Chelsea exchanges words with Cesc Fabregas (Photo by Chris Brunskill/Getty Images)

Chelsea have made several personnel changes over the course of the summer as they look to mount a squad that can challenge for the title.

Read more