Paralysed woman trapped upstairs in her Crouch End home for days

11:39 08 March 2012

Janet Grace has been trapped in her home for more than a week. Photo: Dieter Perry

Janet Grace has been trapped in her home for more than a week. Photo: Dieter Perry

Dieter Perry

A Crouch End woman paralysed in an operation has been left trapped on the top floor of her home for more than nine days because her wheelchair supplier has failed to fix it.

Janet Grace, 51, who is crippled from the waist down and on one side, needs an electric wheelchair to collect her from the bottom of her stair lift at her home in New Orleans Walk, off Hornsey Lane, Crouch End.

But a new chair she received in November has broken down several times and has now left her stranded upstairs, unable to cook or socialise with friends, since February 27.

The mother-of-two, who uses her one functioning arm and slight movement in her left foot to get to the top of the stairs in a manual wheelchair, said: “I’m very independent; I cook for myself, get out and about and I try to do as much as possible.

“But this has just left me stuck upstairs, having to cancel everything I was going to do and sitting here relying on takeaways and my carers when I should be able to get downstairs and cook for myself.”

Ms Grace, who was paralysed when surgery for decompression of the spine in 1999 went wrong, added: “It’s so demoralising, I’m really stressed out and I’ve had my independence taken away from me. I’m quite vocal and have been on the phone trying to lodge complaints but everyday it’s a battle; I feel like a second-class citizen.”

When the wheelchair broke last week a mechanic said it needed a new motor on one side. It took a week to arrive, but when it was fitted on Monday the mechanic told her it needed a second new motor on the other side - which was out of stock.

Even when the chair is repaired, the former social worker said she no longer feels safe in her home or out and about due to fears it will break again.

A spokeswoman for the wheelchair’s supplier Camden Provider Services, which falls under the umbrella of the Camden and North West London (CNWL) NHS Foundation Trust, said it had been in close contact with Ms Grace but would not comment further due to “patient confidentiality”. She added: “The welfare of our patients is, and continues to be, our top priority.” Ms Grace is pursuing legal action as a result of the hospital operation.

Sign up for our news alerts today!

Our editors' picks for the day's top news delivered to your inbox or phone.

Sign up for email alerts Sign up for mobile alerts
2 3 4 5 6

Latest London news

Friday, November 27, 2015
Thousands will march for ambitious action on the climate crisis by governments internationally (Picture: PeoplesMarch)

The People’s March for Climate, Justice and Jobs will pass through central London on Sunday November 29 with more than 7,000 people from all around the UK. Here is a guide to the march - why it’s happening, where to go and what will be going on.

What is this?

Near You Now

Don't Miss...


MAC Makeup

MAC are renowned for their flawless, fabulous make up that is used worldwide by the stars. You too can have the chance to have the perfect makeup to suit your needs with £1,000 to spend on all the glam goodies you like!

Read more

You are never far from an Argos, wherever in the country you may be. They are like a magical cavern where whatever you need they seem to have it out the back behind the counter. So why not put them to the test with this great MyOffers competition to win £1000 to spend in-store.

Read more

Latest Tech News