Paralysed woman trapped upstairs in her Crouch End home for days

11:39 08 March 2012

Janet Grace has been trapped in her home for more than a week. Photo: Dieter Perry

Janet Grace has been trapped in her home for more than a week. Photo: Dieter Perry

Dieter Perry

A Crouch End woman paralysed in an operation has been left trapped on the top floor of her home for more than nine days because her wheelchair supplier has failed to fix it.

Janet Grace, 51, who is crippled from the waist down and on one side, needs an electric wheelchair to collect her from the bottom of her stair lift at her home in New Orleans Walk, off Hornsey Lane, Crouch End.

But a new chair she received in November has broken down several times and has now left her stranded upstairs, unable to cook or socialise with friends, since February 27.

The mother-of-two, who uses her one functioning arm and slight movement in her left foot to get to the top of the stairs in a manual wheelchair, said: “I’m very independent; I cook for myself, get out and about and I try to do as much as possible.

“But this has just left me stuck upstairs, having to cancel everything I was going to do and sitting here relying on takeaways and my carers when I should be able to get downstairs and cook for myself.”

Ms Grace, who was paralysed when surgery for decompression of the spine in 1999 went wrong, added: “It’s so demoralising, I’m really stressed out and I’ve had my independence taken away from me. I’m quite vocal and have been on the phone trying to lodge complaints but everyday it’s a battle; I feel like a second-class citizen.”

When the wheelchair broke last week a mechanic said it needed a new motor on one side. It took a week to arrive, but when it was fitted on Monday the mechanic told her it needed a second new motor on the other side - which was out of stock.

Even when the chair is repaired, the former social worker said she no longer feels safe in her home or out and about due to fears it will break again.

A spokeswoman for the wheelchair’s supplier Camden Provider Services, which falls under the umbrella of the Camden and North West London (CNWL) NHS Foundation Trust, said it had been in close contact with Ms Grace but would not comment further due to “patient confidentiality”. She added: “The welfare of our patients is, and continues to be, our top priority.” Ms Grace is pursuing legal action as a result of the hospital operation.

Sign up for our news alerts today!

Our editors' picks for the day's top news delivered to your inbox or phone.

Sign up for email alerts Sign up for mobile alerts
1
2 3 4 5 6
7

Latest London news

Monday, February 8, 2016
Smooth (Photo: Kingston Police)

When faced with a frantic police chase, most people would just stand and gape.

What is this?

Near You Now

Don't Miss...

Competitions

Sony Smart Ultra HD 55'' LED TV

Enjoy the ultimate entertainment experience in your living room with the Sony Smart Ultra 55’’ LED TV. Be the envy of all your friends with this huge TV- you can change your living room into your own cinema! Get the boys around to watch the football or get the girls around to watch the DVD of 50 Shades.. this is a prize that everyone would enjoy! Stand a chance to upgrade your current entertainment system by wining this fantastic prize.

Read more
Surface Pro 4

Technology is ever evolving. We are constantly being shown new technology that is innovative, revolutionary and designed to make life easier for us all. Gone are the days of dial up modems and computers so large you needed half a room to store it. We are in the age of smooth, small and sleek. Companies are all trying their best to create technology that is easy to transport and guaranteed to be user friendly.

Read more

Latest Tech News

Transport