Met Police poorest response to crime victims in UK, says London Assembly

07:00 29 May 2012

Up to 3,000 victims of crime have now had home visits by an officer in the past two weeks, after a change in police response policy following statistics showing one-in-four victims were not satisfied.

The statistics put the Met at the bottom of all 43 police forces in the country on victim satisfaction.

“We need to improve how we treat victims,” admitted Assistant Commissioner Simon Byrne. “We can’t promise we’ll solve more cases by visiting them, but we’ll be able to better meet their needs.”

Now the Met’s response policy gives all victims the choice of reporting crime by phone, at a police station or a home appointment—even for bike theft or breaking into cars.

The Met’s own figure of just 74 per cent of victims satisfied with police response ranked it 43rd out of 43 forces nationally.

The London Assembly’s Police & Crime committee chair Joanne McCartney said: “We raised the Met’s poor performance in dealing with victims in March and will now be examining how the Met responds to people affected by crime.”

The number of appointments for officers to go to victims’ homes has gone up by 55 per cent since a new response scheme began on May 21.

Sign up for our news alerts today!

Our editors' picks for the day's top news delivered to your inbox or phone.

Sign up for email alerts Sign up for mobile alerts
1
2 3 4 5 6
7

Latest London politics news

Monday, May 18, 2015
Your future Mayor? [Image from YouTube]

Conservative candidate for Mayor of London, Ivan Massow, has transformed himself into a cartoon character in order to get the top job.

Sunday, May 10, 2015
Protestors are surrounded by police (Photo by Rob Stothard/Getty Images)

All but one of 15 people arrested during a spontaneous anti-austerity protest against the new Tory government have been bailed, police said today.

Friday, May 8, 2015
Voters in Hampstead voted for Ronnie Carroll, who is dead (PA)

A total of 113 people voted for a parliamentary candidate who died four weeks before the election.

Friday, May 8, 2015
Ed Balls has lost his seat (Photo by Ian Forsyth/Getty Images)

Ed Balls became the highest-profile casualty of a disastrous General Election performance for Labour, losing his seat to the Conservatives in a shock result. Twitter reacted to his demise...

Friday, May 8, 2015
Simon Hughes has lost his Bermondsey and Old Southwark seat after more than three decades (Photo by Jeff J Mitchell/Getty Images)

Much-loved senior Liberal Democrat Simon Hughes has lost his Bermondsey and Old Southwark seat after 32 years.

Friday, May 8, 2015
Mayor of London Boris Johnson has won a seat in Uxbridge and South Ruislip in west London (Andrew Matthews/PA Wire)

Boris Johnson has succeeded in his bid for a Commons comeback after winning the seat for Uxbridge and South Ruislip in west London.

Breaking News

Friday, May 22, 2015

There are severe delays on the Central Line after a woman was hit by a Tube train.

Read more

What is this?

Near You Now

Don't Miss...

Competitions

You could take in stunning views of London over brunch at the Sky Garden

Celebrate lighter, brighter days with the chance of winning an indulgent brunch for two with a bottle of bubbles at Darwin, the cool and casual brasserie 36 floors up at Sky Garden.

Read more