Met Police poorest response to crime victims in UK, says London Assembly

07:00 29 May 2012

Up to 3,000 victims of crime have now had home visits by an officer in the past two weeks, after a change in police response policy following statistics showing one-in-four victims were not satisfied.

The statistics put the Met at the bottom of all 43 police forces in the country on victim satisfaction.

“We need to improve how we treat victims,” admitted Assistant Commissioner Simon Byrne. “We can’t promise we’ll solve more cases by visiting them, but we’ll be able to better meet their needs.”

Now the Met’s response policy gives all victims the choice of reporting crime by phone, at a police station or a home appointment—even for bike theft or breaking into cars.

The Met’s own figure of just 74 per cent of victims satisfied with police response ranked it 43rd out of 43 forces nationally.

The London Assembly’s Police & Crime committee chair Joanne McCartney said: “We raised the Met’s poor performance in dealing with victims in March and will now be examining how the Met responds to people affected by crime.”

The number of appointments for officers to go to victims’ homes has gone up by 55 per cent since a new response scheme began on May 21.

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